Geddit Convenience Private Limited, CIN no: U52100MH2021PTC362722 having its registered office at Ground Floor, Rahat Manzil, Dr. Ambedkar Road, Nr Samudra Hotel, Khar West, Mumbai City, Maharashtra 400052 (“Company”,"We", "Us", or "Our"), which operates and manages the web based platform ‘zeptonow.com’ and mobile application ‘Zepto: 10 Min Grocery Delivery’ (collectively, the “Platform”) is committed to protectingYour privacy and the information that You share while using the Platform. The Platform is owned by Kiranakart Technologies Private Limited (“KiranaKart”) and has been licensed to the Company. We value the trust You place in Us. That’s why, We maintain reasonable security standards for securing the transactions and Your information.
1. Collection of Information:
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition;
medical records and history;
any details relating to the above as provided to a body corporate for providing services; and
any details relating to the above, received by a body corporate for processing, stored or processed under lawful contract or otherwise.
Provided that, any information that is freely available oraccessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as Sensitive Personal Information.
We may also ask You for the Payment Details to process payments for the Services. We may ask You to provide certain additional information about Yourself on a case to case basis.
(iii) Transactional Information: If You choose to avail the Services through the Platform, We will also collect and store information about Your transactions including transaction status, order history, number of transactions, details and Your behaviour or preferences on the Platform.
(iv) Location based information: When and if You download and/or use the Platform through Your mobile, tablet, and/or any other computer sources or electronic devices, We may receive information about Your location, Your IP address, including a unique identifier number for Your device. We may use this information to provide You with location-based Services including but not limited to search results and other personalized content. If You permit the Platform to access Your location through the permission system used by Your device operating system, We may also collect the precise location of Your device when the Platform is running in the foreground or background. You can withdraw Your consent at any time by disabling the location-tracking functions on Your device. However, this may affect Your experience of certain functionalities on the Platform. In addition to the above, We identify and use Your IP address to also help diagnose problems with Our server, resolve such problems and administer the Platform. Your IP address is also used to help identify You and to gather broad demographic information.
All transactional information gathered by the Company shall be stored on servers, log files and any other storage system owned by the Company or by third parties.
Our primary goal in doing so is to provide You a safe, efficient, smooth, and customized experience on the Platform. The information collected allows Us to provide the Services and features on the Platform that most likely meet Your needs, and to customize the Platform to make Your experience safer and easier. More importantly, while doing so, We collect the above – mentioned Personal Information from You that We consider necessary for achieving this purpose.
You are always free to decline Our cookies if Your browser permits, although in that case, You may not be able to use certain features or Services being provided on the Platform.
In general, You can browse the Platform without telling Us who You are or revealing any Personal Information about Yourself. In such a case, We will only collect and store the Non – Personal Information. Once You give us your Personal Information, You are not anonymous to Us. Wherever possible, while providing the information to Us, We indicate which fields are mandatory and which fields are optional for You. You always have the option to not provide the Personal Information to Us through the Platform by choosing to not use a particular Service or feature being provided by Us on the Platform, which requires You to provide such information. We may automatically track certain information about You based upon Your behaviour on the Platform. We use this information to do internal research on Your demographics, interests, and behaviour to better understand, protect and serve You. This information is compiled and analysed by the Company on an aggregated basis and not individually, in a manner that does not specifically identify You.
If You choose to post messages on our message boards, chat rooms or other message areas or leave feedback, We will collect and store such information You provide to Us. We retain this information as necessary to resolve disputes, provide customer support, respond to queries, and inquires, and troubleshoot problems and improve the Services.
If You send us correspondence, such as emails or letters, or if other users or third parties send us correspondence about Your activities or postings on the Platform, We may collect and retain such information into a file specific to You for responding to Your request and addressing concerns in relation to Your use of the Platform.
2. Use of information:
We use the Personal Information and other Non-Personal Information, for the following: (i) to provide and improve the Services on the Platform that You request; (ii) for internal business purposes and services, including without limitation, warehousing services, IT support services, and data analysis services; (iii) to resolve disputes and troubleshoot problems; (iv) to help promote a safe service on the Platform and protect the security and integrity of the Platform, the Services and the users; (v) to design and improve Our products and Services and customer relationship management processes; (vi) to collect money from You in relation to the Services, (vii) to inform You about online and offline offers, products, services, and updates; (viii) to customize Your experience on the Platform or share marketing material with You; (ix) to detect, prevent and protect Us from any errors, fraud and other criminal or prohibited activity on the Platform; (x) to enforce and inform about Our Terms; (xi) to process and fulfil Your request for Services or respond to Your comments, and queries on the Platform; (xii) to contact You through email, SMS, WhatsApp, telephone and any other mode of communication in relation to theServices; (xiii) to allow Our service providers, business partners and/or associates to present customised messages to You; (xiv) to communicate important notices or changes in the Services provided by the Company, use of the Platform and the Terms/policies which govern the relationship between You and the Company; (xv) to conform to the legal requirements, compliance/reporting to regulatory authorities, as may be required and to comply with applicable laws; (xvi) to carry out the Company’s obligations and enforce the Company’s rights arising from any contract entered into between You and the Company; and (xvii) for any other purpose after obtaining Your consent at the time of collection.
You also specifically agree and consent to Us collecting, storing, processing, transferring, and sharing information (including Personal Information) related to You with third parties such as with entities registered under applicable laws including payment gateways and aggregators, solely for providing Services to You including processing your transaction requests for the Services.
We may occasionally ask You to complete optional online surveys. These surveys may ask You for Your contact information and demographic information (like pin code, or age). We use this information to tailor Your experience at the Platform, providing You with content that We think You might be interested in and to display content according to Your preferences. We use Your PersonalInformation to send You promotional emails, however, We will provide You the ability to opt-out of receiving such emails from Us. However, You will not be able to opt-out of receiving administrative messages, customer service responses or other transactional communications. Unless and until, You explicitly give Your consent to Us, to do so, We will not share Your Personal Information with another user of the Platform and vice versa.
3. Sharing of Information:
We may also disclose Your Personal Information to third party vendors, delivery partners, consultants, and other service providers who work for the Company or provide Services through the Platform and are bound by contractual obligations to keep such Personal Information confidential and use it only for the purposes for which We disclose it to them and maintain the same level of data protection that is adhered to by Us. This disclosure may be required for Us, for instance, to provide You access to Our Services and process payments including validation of Your Payment Details, to facilitate and assist Our marketing and advertising activities/initiatives, for undertaking auditing or data analysis, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to Our Services. We do not disclose Your Personal Information to third parties for their marketing and advertising purposes without Your explicit consent.
The Company may disclose Your information including PersonalInformation, to the extent necessary: (i) to comply with laws, regulatory requirements and to respond to lawful requests and legal process or an investigation, (ii) to protect the rights and property of the Company, Our users, and others, including to enforce the Terms or to prevent any illegal or unlawful activities, and (iii) in an emergency to protect the personal safety and assets of the Company, the users, or any person. In all such events the Company is in no manner responsible for informing You or seeking Your approval or consent. We may also share aggregated anonymized (and de identified) information with third parties at Our discretion.
We may, in compliance with applicable laws, share/transfer/assign all of Your Personal Information and other information with any other business entit(ies), in the event of a merger, sale, re-organization, amalgamation, joint ventures, assignment, restructuring of business or transfer or disposition of all or any portion.
4. Security Precautions and Measures:
Our Platform has reasonable security measures and safeguards in place to protect Your privacy and Personal Information from loss, misuse, unauthorized access, disclosure, destruction, and alteration, in compliance with applicable laws. Further, whenever You change or access Your Account on the Platform or any information relating to it, We offer the use of a secure server. It is further clarified that You have and so long as You access and/or use the Platform (directly or indirectly) the obligation to ensure that You shall at all times take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (a)immediately notify the Company of any unauthorized use of Your Account information or any other breach of security, and (b) ensure that You exit from Your Account at the end of each session. The Company cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You maybe held liable for losses incurred by the Company or any other user of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential.
When payment information is being transmitted on or through the Platform, it will be protected by encryption technology. You expressly consent to the sharing of Your information with third party service providers, including payment gateways, to process payments and manage Your payment-related information. Hence, the Company cannot guarantee that transmissions of Your payment-related information or Personal Information will always be secure or that unauthorized third parties will never be able to defeat the security measures taken by the Company or the Company’s third-party service providers. The Company assumes no liability or responsibility for disclosure of Your information due to errors in transmission, unauthorized third-party access, or other causes beyond its control. You play an important role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information forYour Account with anyone. The Company has undertaken reasonable measures to protect Your rights of privacy with respect to Your usage of the Platform controlled by Us and Our Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third parties who are not subject to Our control.
(i) any security breaches on third-party websites or applications or for any actions of third-parties that receive your Personal Information; or
5. Links to Other Third – partySites and collection of information:
6. Public Posts:
You may provide Your feedback, reviews, testimonials, etc on the Platform on Your use of the Services provided by the Company (“Posts”). Any content or PersonalInformation and Posts that You share or upload on the publicly viewable portion of the Platform (on discussion boards, in messages and chat areas, etc.) will be publicly available, and can be viewed by other users and any and all intellectual property rights in and to such Posts shall vest with the Company. Your Posts shall have to comply with the conditions relating to Posts as mentioned in the Terms. The Company retains an unconditional right to remove and delete any Post or such part of the Post that, in the opinion of the Company, does not comply with the conditions in the Terms. The Company reserves the right to use, reproduce and share Your Posts for any purpose. If You delete Your Posts from the Platform, copies of such Posts may remain viewable in archived pages, or such Posts may have been copied or stored by other Users.
Your acknowledgement: All information disclosed byYou shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity / genuineness / misrepresentation / fraud / negligence of the information disclosed shall lie on the Company nor will the Company be in any way responsible to verify any information obtained from You.
Withdrawal of consent: You may choose to withdraw Your consent provided hereunder at any point in time. Such withdrawal of the consent must be sent in writing to firstname.lastname@example.org. In case You do not provide Your consent or later withdraw Your consent, We request You not to access the Platform, Content and use the Services and also reserve the right to not provide You any Services and / or Content on the Platform. In such a scenario, the Company may delete Your information (personal or otherwise) or de-identify it so that it is anonymous and not attributable to You. In the event, the Company retains the Personal Information post withdrawal or cancellation of Your consent, it shall retain it only for the period permitted under applicable laws.
8. Grievance Officer:
We have appointed a grievance officer in accordance with theInformation Technology Act, 2000 and the rules made thereunder, for the purpose of redressing any grievances or complaints you may have regarding the handling of your Personal Information. If You have any grievances, or complaints or concerns with respect to the Platform, the Content, or the Services, You can contact the designated Grievance Officer of the Company, namely, Francis Antony Vidhayathil, at email@example.com and 9920513763